Refund Eligibility Criteria:
Payments processed through the payment gateway are typically non-refundable, except under specific circumstances. Refunds may be considered in the following situations:
Overcharging Due to Technical Error:
If a customer's card or bank account is charged more than once or for an excessive amount due to a technical mistake, refunds will be issued for the excess amount, minus any Payment Gateway fees.
Unsuccessful Registration:
If a customer's card or bank account is charged due to a technical problem, but the registration is unsuccessful, refunds will be provided after deducting the payment gateway fee.
Refund Process:
- Manual Processing
Valid refund claims processed manually will be reimbursed within five to seven (5-7) days of receiving the online registration form. Depending on the bank's processing time, additional days may be required for the refund to reflect in the customer's account.
- Unpaid Purchases and Settlements
Starlfinx will contact the user or payee regarding any unpaid purchases and facilitate necessary settlements.
Dispute Resolution:
- Problem Resolution
If Starlfinx cannot resolve the issue, the disagreement may be attributed to the payer's account. The payee cannot dispute the direct credit or debit related to the disputed payment. Any agreed-upon payback will be handled by Starlfinx suppliers as per repayment terms.
- Chargebacks
Chargebacks where the payee, user, or service provider has already been paid are resolved according to the terms of the agreement. Customers and investors are informed that chargeback disputes must adhere to the rules stipulated in the agreement.
This refund policy outlines the conditions and procedures for refund eligibility, processing, and dispute resolution, providing clarity to users and investors involved in transactions through the payment gateway.